Privacy Policy
Last updated: December 30, 2025
This Privacy Policy describes how One Konnect Support Private Limited (“One Konnect”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal information obtained through our website and in the course of providing freight forwarding, logistics, and allied services. We are committed to safeguarding the privacy of our customers, partners, vendors, and website visitors in accordance with applicable Indian laws, including the Information Technology Act, 2000, related rules, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Company Information
2. Information We Collect
We may collect and process the following categories of personal and business information:
a) Personal Information
- Name, designation, company name
- Email address, phone number, postal address
- Government-issued identifiers where legally required (e.g., GST, IEC, PAN for billing/compliance)
- Shipper/consignee details
- Cargo, invoice, packing list, and shipping documentation
- Tracking data, routing, and delivery details
- IP address, browser type, device information
- Pages visited, time spent, cookies, and analytics data
3. Purpose of Data Collection
We collect and use information strictly for legitimate business purposes, including: - Providing freight forwarding and logistics services - Shipment booking, tracking, customs clearance, and delivery coordination - Compliance with customs, aviation, maritime, and regulatory authorities - Billing, invoicing, accounting, and audit requirements - Customer support, communication, and dispute resolution - Improving our website, services, and user experience - Marketing and business development (subject to consent where required)
4. Legal Basis for Processing
We process personal data based on one or more of the following lawful grounds: - Performance of a contract - Compliance with legal or regulatory obligations - Legitimate business interests - Consent of the data principal, where applicable
5. Data Sharing and Disclosure
We may share information on a need-to-know basis with: - Airlines, shipping lines, NVOCCs,
transporters, and warehouse operators - Customs authorities, port authorities, and other
government bodies - Overseas agents and logistics partners - Banks, insurers, auditors, and
professional advisors - IT service providers and technology partners
We do not sell or rent personal data to third parties.
6. Cross-Border Data Transfer
Given the international nature of logistics and freight forwarding, personal and shipment data may be transferred outside India to overseas agents or partners. Such transfers are conducted in compliance with applicable data protection laws and contractual safeguards.
7. Data Retention
We retain personal and business information only for as long as necessary to: - Fulfill
contractual and operational requirements - Comply with statutory, tax, customs, and regulatory
obligations - Resolve disputes and enforce agreements
Thereafter, data is securely deleted or anonymized.
8. Data Security
We implement reasonable technical and organizational measures to protect data against
unauthorized access, alteration, disclosure, or destruction, including: - Access controls and
role-based permissions - Secure servers and encrypted communication where feasible - Periodic
review of security practices
Despite our efforts, no system can guarantee absolute security.
9. Cookies Policy
Our website may use cookies and similar technologies to: - Improve functionality and performance
- Analyze website traffic and usage patterns
Users may disable cookies through browser settings; however, some website features may not
function properly.
10. Rights of Data Principals
Subject to applicable law, individuals have the right to: - Access personal data held by us -
Request correction or updating of inaccurate data - Withdraw consent (where processing is based
on consent) - Request deletion of personal data, subject to legal obligations
Requests may be made by contacting us using the details below.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on our website.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or data protection
practices, please contact:
One Konnect Support Private Limited
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
